About Foundation Health
Foundation Health is a patient-centred healthcare organization focused on improving access to high-quality, integrated care across Ontario. Our clinics bring together physicians, allied health professionals, and administrative teams to create a seamless experience for patients and providers alike.
Position Summary
Foundation Health is seeking a professional, organized, and compassionate
Medical Office Assistant (MOA) / Medical Receptionist to support daily clinic operations. This role is essential to delivering an exceptional patient experience and ensuring the smooth coordination of clinical and administrative workflows. The ideal candidate thrives in a fast-paced healthcare environment and demonstrates strong communication, multitasking, and customer service skills.
Key Responsibilities
- Greet patients professionally and provide a welcoming front-desk experience
- Schedule, confirm, and manage patient appointments for physicians and allied health providers
- Register patients accurately and update demographic and insurance information
- Verify health card information and eligibility (OHIP)
- Manage incoming phone calls, emails, and in-person inquiries
- Coordinate referrals, diagnostic requisitions, and follow-up appointments as directed
- Scan, upload, and maintain patient records in the electronic medical record (EMR)
- Process billing-related tasks, including OHIP and private services (where applicable)
- Maintain confidentiality and comply with PHIPA and clinic privacy policies
- Support physicians and clinic staff with administrative tasks as needed
- Maintain an organized, clean, and professional reception area
Qualifications
- Completion of a Medical Office Assistant / Medical Administration program or equivalent experience
- Previous experience in a medical clinic or healthcare setting
- Strong knowledge of medical office procedures and terminology
- Familiarity with OHIP billing and Ontario healthcare workflows
- Proficiency with EMR systems computer applications (email, scheduling, data entry)
- Excellent communication, interpersonal, and customer service skills
- Strong organizational skills with attention to detail
- Ability to multitask and remain calm in a busy clinical environment
Preferred Assets
- Experience working in a multi-disciplinary or family practice clinic
- Knowledge of referral management and diagnostic booking processes
- Experience supporting physicians, specialists, or allied health providers
What We Offer
- Supportive, team-oriented work environment
- Opportunity to grow within a rapidly expanding healthcare organization
- Training and onboarding support
- Stable daytime clinic hours (no overnight shifts)
