About Foundation Health

Foundation Health is a patient-centred healthcare organization focused on improving access to high-quality, integrated care across Ontario. Our clinics bring together physicians, allied health professionals, and administrative teams to create a seamless experience for patients and providers alike.

Position Summary

Foundation Health is seeking a professional, organized, and compassionate Medical Office Assistant (MOA) / Medical Receptionist to support daily clinic operations. This role is essential to delivering an exceptional patient experience and ensuring the smooth coordination of clinical and administrative workflows. The ideal candidate thrives in a fast-paced healthcare environment and demonstrates strong communication, multitasking, and customer service skills.

Key Responsibilities

Greet patients professionally and provide a welcoming front-desk experience
Schedule, confirm, and manage patient appointments for physicians and allied health providers
Register patients accurately and update demographic and insurance information
Verify health card information and eligibility (OHIP)
Manage incoming phone calls, emails, and in-person inquiries
Coordinate referrals, diagnostic requisitions, and follow-up appointments as directed
Scan, upload, and maintain patient records in the electronic medical record (EMR)
Process billing-related tasks, including OHIP and private services (where applicable)
Maintain confidentiality and comply with PHIPA and clinic privacy policies
Support physicians and clinic staff with administrative tasks as needed
Maintain an organized, clean, and professional reception area

Qualifications

Completion of a Medical Office Assistant / Medical Administration program or equivalent experience
Previous experience in a medical clinic or healthcare setting
Strong knowledge of medical office procedures and terminology
Familiarity with OHIP billing and Ontario healthcare workflows
Proficiency with EMR systems computer applications (email, scheduling, data entry)
Excellent communication, interpersonal, and customer service skills
Strong organizational skills with attention to detail
Ability to multitask and remain calm in a busy clinical environment

Preferred Assets

Experience working in a multi-disciplinary or family practice clinic
Knowledge of referral management and diagnostic booking processes
Experience supporting physicians, specialists, or allied health providers

What We Offer

Supportive, team-oriented work environment
Opportunity to grow within a rapidly expanding healthcare organization
Training and onboarding support
Stable daytime clinic hours (no overnight shifts)

Foundation Health

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Medical Office Assistant (MOA) / Medical Receptionist