Skills:
Patient Care, Medication Administration, Clinical Documentation, Patient Education, Multidisciplinary Teamwork, Patient Safety,
Job Title: Ward Nurse
Department: Nursing / Patient Services
Location: Sir H. N. Reliance Foundation Hospital, Girgaon, Mumbai
Qualification: B.Sc. Nursing (Mandatory)
Experience: Minimum
3 years in clinical nursing or hospital operations (preferably in discharge coordination or patient services)
Shift Timing: Rotational shifts between 7:00 AM - 10:00 PM (including weekends on a roster basis)
About Sir H. N. Reliance Foundation Hospital
Sir H. N. Reliance Foundation Hospital is a 345+ bedded hospital, one of Mumbais leading multi-specialty quaternary care hospitals located in Charni Road, South Mumbai.
- Renowned for patient-centric care, advanced infrastructure, and compassionate service
- NABH-accredited with globally benchmarked clinical protocols and technology
- Committed to clinical excellence, seamless care delivery, and dignified patient experiences
Role Overview
The
Ward Nurse plays a vital role in coordinating and managing the
complete discharge process - from the point of
provisional discharge until the patient physically exits the hospital. This role requires a
smart, proactive professional with strong communication skills, clinical awareness, and the ability to manage multiple stakeholders efficiently to ensure a smooth and timely discharge experience for every patient.
Key Responsibilities
- Discharge Process Coordination:
- Take ownership once the discharge is marked as provisional
- Liaise with treating consultants and residents for timely preparation of discharge summaries
- Review and validate all discharge documentation for accuracy and completeness
- Patient & Family Education:
- Clearly explain all post-discharge instructions including:
- Medications
- Dietary guidance
- Activity restrictions and wound care
- Follow-up appointments and red flags
- Use clinical awareness to answer patient/family queries and escalate where deeper medical input is required
- Interdepartmental & Stakeholder Communication:
- Collaborate with:
- Billing & Finance for final bill settlement
- TPA/Insurance Desk for documentation, approvals, or delays
- Pharmacy, Dietary, Transport, Housekeeping, etc. to ensure discharge readiness
- Ensure all non-clinical patient concerns (laundry, food, personal items, room queries) are resolved before exit
- Discharge Experience Oversight:
- Be the single point of contact for patients and families during discharge
- Identify and address bottlenecks to ensure smooth discharge experience
- Maintain real-time escalation logs and process feedback
Candidate Requirements
- B.Sc. Nursing with valid nursing council registration
- Minimum 3 years of clinical or hospital operations experience
- Strong verbal and written communication skills in English, Hindi, and preferably Gujarati and Marathi
- Confident, smart, and proactive in stakeholder management (Doctors, Billing, TPA, Admin, etc.)
- Good understanding of basic clinical practices to assist with patient education and discharge clarity
- Compassionate and professional attitude in patient-facing situations
Language Requirement
- We are looking to hire a minimum of 6 nurses who are fluent in Gujarati, in order to support and communicate effectively with our large Gujarati-speaking patient population.
What We Offer
- The opportunity to be part of one of Indias most respected and modern healthcare institutions
- A supportive, learning-focused, and high-performance work culture
- Exposure to complex hospital operations and end-to-end patient experience management
